Exchange and return

Not completely satisfied with your purchase? No problem!

Report your return by email: info@ilanka.be and clearly indicate which items are involved and why you wish to return them.

If you would like a product in a different size or color, please state the reason for return and which size or color you would like instead.

After receiving and accepting your request for return, you will receive a confirmation from us that the product may be returned. Please do not return products without a confirmation, these products will be refused.

Return conditions:

  • Within the 14-day inspection period starting on the day after receipt of the items
  • The items must not have been worn or used, the price tag must still be attached to the clothing.
  • The items are packed in the original packaging
  • Accessories, gloves, scarves, hats, socks, etc. are not returned.
  • Items on sale or discount are not returnable or exchangeable.
  • The costs of the return shipment are borne by the customer .

Fast, easy and free

Drop off your return shipment free of charge at a DPD pickup parcel shop. Use the enclosed return label for this. Do you not have a return label (anymore)? No problem, just send us an email and we will send it again.

Tip! Please keep your proof of postage until your return has been processed by us.

You can also exchange your product for free in our store, Shangrila Fashion Antwerp - Vleminckveld 5.

Once we have received your package, the new product will be sent or the return will be paid. This is always done via bank transfer (also when returning in the store).

When shopping online, choose wisely! Reduce returns and environmental impact by carefully checking sizes. Together towards a more sustainable future!