Did not find what you're looking for? Not sure about your size? We are happy to help you: +32488257584 - info@shangrila-fashion.com

Exchange and return

Not completely satisfied with your purchase? No problem!

Report your return via email: info@shangrila-fashion.be and clearly indicate which articles it concerns and why you wish to return them.

If you want a product in a different size or color, please state the reason for the return and which size or color you would like instead.

After receiving and accepting your request for return, you will receive a confirmation from us that the product may be returned. Please do not return products without a confirmation, these products will be refused.

Return conditions:

  • Within the trial period of 14 days starting from the day after receipt of the articles
  • The items must not have been worn or used
  • The items are packed in the original packaging
  • Accessories, gloves, scarves, hats, stockings,… are not returned

Fast, easy and free

Drop off your return shipment free of charge at a DPD pickup parcel shop. Use the supplied return label for this. Don't have a return label (anymore)? No problem, just send us an email and we will resend it. info@shangrila-fashion.be

Tip ! Keep your proof of shipment until your return has been processed by us.

You can also exchange your product free of charge after making an appointment, Molseweg 125 in Geel.

Once we have received your package, the new product will be sent or the return will be paid. This is always done by bank transfer (also when returning in the store).