Terms of service

Shangrila-fashion  Molseweg 125 – 2440 Geel

info@ilanka.be

+32(0)472 28 67 67

Company number:  BE0 873 875 671

RLE Turnhout

Article 1: General provisions

Shangrila-fashion.com is the e-commerce website of Ilanka, a private limited company with its registered office at Molseweg 125 – 2440 Geel, VAT BE0873.875.671, RLE Turnhout. This website offers its customers the opportunity to purchase the products from its webshop online.

These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the Shangrila-fashion webshop, the Customer must expressly accept these Terms, thereby agreeing to their applicability to the exclusion of all other terms. Additional terms of the Customer are excluded, unless they have been accepted by Shangrila-fashion in advance, in writing and expressly.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other taxes or duties that must be borne by the Customer.

If delivery, reservation or administrative costs are charged, this is stated separately. The price stated relates exclusively to the items as described in words. The accompanying photos are intended as decoration and may contain elements that are not included in the price.

Article 3: Offer

Although the online catalogue and the e-commerce website are compiled with the greatest possible care, it is nevertheless possible that the information offered is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer are not binding on Shangrila-fashion. As regards the accuracy and completeness of the information offered, Shangrila-fashion is bound only by a best-efforts obligation. Shangrila-fashion is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance.

The offer is always valid while stocks last and may be adjusted or withdrawn by Shangrila-fashion at any time. Shangrila-fashion cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this is expressly stated in the offer.

Article 4: Online purchases

How to place an order?
-You choose your favourite items and place them in your shopping bag.

-To complete the order, click on 'Shopping bag' at the top right and go through the steps below in the ordering and payment process:

-Fill in your personal details or log in if you are already registered. -Choose the delivery method: at home, at family or friends, at work, ...

-Select the desired payment method.
The Customer can choose between the following payment methods: Bancontact, credit card (Visa, Mastercard, American Express), Maestro, iDEAL, PayPal and Klarna (pay in instalments or pay later, subject to Klarna's terms).

-Check your details one last time and finalise the order. -After completion, the order is confirmed by email and carefully processed.

Shangrila-fashion is entitled to refuse an order as a result of a serious breach by the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and performance of the agreement

The ordered item is delivered in Belgium or Europe to the address specified by the customer, or collected in Geel (Molseweg 125), by appointment only via info@ilanka.be or +32 (0)472 28 67 67.

Shangrila-fashion aims to deliver the ordered item within 7 working days. However, this delivery period is indicative only. A strict delivery period cannot be guaranteed. The maximum delivery period is 30 days.

Items ordered via this webshop are delivered in Belgium and Europe. Delivery is carried out by DPD.

Unless otherwise agreed or expressly stipulated otherwise, the goods are delivered to the Customer's place of residence within 30 days of receipt of the order.

Delivery conditions:
-The goods are only prepared and/or shipped once payment has been received in our account. -Delivery is only made in Belgium and Europe
Deliveries take place on working days
-Shipments are delivered by DPD. Shipping costs are indicated with the item

Any visible damage and/or qualitative defect of an item or any other shortcoming upon delivery must be reported by the Customer to Shangrila-fashion without delay.

The risk of loss or damage passes to the Customer as soon as they (or a third party designated by them, other than the carrier) have taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier if the carrier was instructed by the Customer to transport the goods and this choice was not offered by Shangrila-fashion.

Article 6: Retention of title

The delivered items remain the exclusive property of Shangrila-fashion until full payment by the Customer.
The Customer undertakes, where necessary, to point out Shangrila-fashion's retention of title to third parties, e.g. to anyone who would seek to seize the items that have not yet been paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from Shangrila-fashion in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving any reason.

The withdrawal period expires 14 calendar days after the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods.
 To exercise the right of withdrawal, the Customer must inform Shangrila-fashion (info@ilanka.be, +32(0)472 28 67 67, Molseweg 125, 2440 Geel) of their decision to withdraw from the agreement by means of an unambiguous statement (e.g. in writing by post, fax or email). The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.

To meet the withdrawal deadline, the Customer must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Shangrila-fashion (Ilanka BV, Molseweg 125, 2440 Geel) without delay and in any event no later than 14 calendar days after the day on which they informed Shangrila-fashion of their decision to withdraw from the agreement. The Customer is on time if they return the goods before the period of 14 calendar days has expired. The direct costs of returning the goods are borne by the Customer.

If the returned product has diminished in value in any way, Shangrila-fashion reserves the right to hold the Customer liable and to claim compensation for any diminished value of the goods resulting from handling of the goods by the Customer beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in their original packaging, together with all accessories, instructions for use and the invoice or proof of purchase, can be taken back.

If the Customer withdraws from the agreement, Shangrila-fashion will refund all payments received from the Customer up to that point, no later than 14 calendar days after Shangrila-fashion has been informed of the Customer's decision to withdraw from the agreement. In the case of sales agreements, Shangrila-fashion may withhold the refund until it has received all the goods back, or until the Customer has provided proof that they have returned the goods, whichever comes first.

Any additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery offered by Shangrila-fashion will not be refunded.

Shangrila-fashion will refund the Customer using the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees for such a refund.

The Customer cannot exercise the right of withdrawal for:

the supply of goods or services whose price is dependent on fluctuations in the financial market which cannot be controlled by Shangrila-fashion and which may occur within the withdrawal period;
the supply of goods made to the Customer's specifications or clearly personalised;
the supply of goods liable to deteriorate or expire rapidly;
the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
the supply of goods which, after delivery, according to their nature, are inseparably mixed with other items;
agreements where the Customer has specifically requested Shangrila-fashion to visit them in order to carry out urgent repairs or maintenance;

Article 8: Warranty

Under the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This statutory warranty applies from the date of delivery to the first owner. Any commercial warranty leaves these rights unaffected.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer's home, the Customer must contact the Shangrila-fashion customer service and return the item to Shangrila-fashion in accordance with the guidelines described above.

Upon discovering a defect, the Customer must inform Shangrila-fashion as soon as possible. In any event, any defect must be reported by the Customer within 2 months of its discovery. After that, any right to repair or replacement lapses.

The commercial and/or statutory warranty never applies to defects arising as a result of accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to follow the instructions for use or manual, adaptations or modifications to the item, rough use, poor maintenance, or any other abnormal or incorrect use.

Defects that become apparent after a period of 6 months following the date of purchase, or delivery where applicable, are deemed not to be hidden defects, unless the Customer proves otherwise.

Article 9: Customer service

The Shangrila-fashion customer service can be reached by telephone on +32(0)472 28 67 67, by email at info@ilanka.be or by post at the following address: Molseweg 125 – 2440 Geel. Any complaints may be addressed to it.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights available to Shangrila-fashion, in the event of non-payment or late payment the Customer owes, by operation of law and without notice of default, interest of 10 percent per year on the unpaid amount from the date of the breach. In addition, the Customer owes, by operation of law and without notice of default, fixed compensation of 10 percent of the amount concerned, with a minimum of 25 euros per invoice.

Without prejudice to the foregoing, Shangrila-fashion reserves the right to take back items that have not been (fully) paid for.

Article 11: Privacy

The data controller, Shangrila-fashion, complies with the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data.

The personal data you provide will only be used for the execution and processing of orders, the management of our customer database and the sending of direct marketing, in the sense that the customer database is used by us to keep our customers informed of promotions and new arrivals and to send the customer personalised offers.

You have a legal right to access and, where necessary, correct your personal data. Upon proof of identity (copy of identity card), you can obtain free of charge a written statement of your personal data by means of a written, dated and signed request to Shangrila-fashion (Molseweg 125 – 2440 Geel). If necessary, you can also request that data that is incorrect, incomplete or irrelevant be corrected.

In the case of use of data for direct marketing: you can object free of charge to the use of your data for direct marketing. To do so, you can always contact Shangrila-fashion, Molseweg 125 – 2440 Geel.

We treat your data as confidential information and will not pass it on, rent it or sell it to third parties. The customer is responsible for keeping their login details confidential and for the use of their password. Your password is stored in encrypted form, so Shangrila-fashion has no access to your password.

Shangrila-fashion keeps anonymous online visitor statistics in order to see which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, you can contact us by email at info@ilanka.be or by telephone on +32(0)472 28 67 67

Article 12: Use of cookies

During a visit to the site, 'cookies' may be placed on the hard drive of your computer. A cookie is a text file that is placed by a website's server in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify persons; a cookie can only identify a machine.

What are cookies? A cookie is a small text and number file that is placed in your browser or on your hard drive by a web page server. This allows us to remember your preferences when using our website. Unless you have adjusted your browser settings to refuse cookies, our system will place cookies as soon as you visit our website. 2 types of cookies:

• Technical or functional cookies remember, for example, your language choice or the
  completed fields of a form. That way you do not have to enter them again on your next visit to the website.
  • Tracking cookies (1st party or 3rd party) serve to collect information about web surfers.
  Their purpose is therefore to solve possible technical problems or to provide more clarity in our reservation system without you having to inform us about it. Please note: we only obtain this information in an aggregated manner. Your surfing behaviour is therefore in no way
  analysed on a personal level.

Your consent By using our website, you accept the use of cookies. To make optimal use of our website, you must accept these cookies. You can do this via your browser settings. You block cookies by activating the browser setting that allows you to refuse the placement of cookies. However, if you use your browser settings to block these cookies, you may not have access to (certain parts of) our website. If you wish to withdraw your consent, you must delete your cookies in your browser settings.

You can set your internet browser so that cookies are not accepted, so that you receive a warning when a cookie is installed, or so that cookies are subsequently deleted from your hard drive. You can do this via your browser settings (via the help function). Please bear in mind that certain graphic elements may not appear correctly, or that you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Impairment of validity - non-waiver

If a provision of these Terms is declared invalid, unlawful or void, this shall in no way affect the validity, legality and applicability of the other provisions. The failure by Shangrila-fashion at any time to enforce any of the rights listed in these Terms, or to exercise any such right, shall never be regarded as a waiver of such provision and shall never affect the validity of these rights.

Article 14: Amendment of terms

These Terms are supplemented by other terms to which explicit reference is made, and by the general terms and conditions of sale of Shangrila-fashion. In the event of conflict, these Terms prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups may serve as evidence.

Article 16: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of private international law concerning applicable law.

The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer may also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).

 

Annex: Withdrawal form

Dear Customer, you only need to complete and return this form if you wish to withdraw from the agreement.

To Shangrila-fashion, Molseweg 125 – 2440 Geel

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):

Ordered on (*)/Received on (*):

Name of consumer(s): Address of consumer(s):

Signature of consumer(s): Date:

(*) Delete as appropriate.