Terms of service

Shangrila-fashion - Molseweg 125 – 2440 Geel

info@ilanka.be

+32(0)472 28 67 67

Ondernemingsnummer:  BE0 873 875 671

RPR Turnhout

Article 1: General Provisions

Shangrila-fashion.com is the e-commerce website of Ilanka, a private limited company with its registered office at Molseweg 125 – 2440 Geel, VAT BE0873.875.671, RPR Turnhout. This website offers its customers the opportunity to purchase products from its online store.

These General Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website (“Customer”). By placing an order through the Shangrila-fashion online store, the Customer must explicitly accept these Terms, thereby agreeing to their applicability, to the exclusion of all other terms and conditions. Additional conditions of the Customer are excluded, unless they have been expressly accepted in writing and in advance by Shangrila-fashion.

Article 2: Price

All stated prices are expressed in EURO, always including VAT and all other taxes or duties payable by the Customer.

If delivery, reservation, or administrative costs are charged, this will be stated separately. The price indication applies exclusively to the items as described in words. The accompanying photos are for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and e-commerce website are compiled with the greatest possible care, it is still possible that the offered information is incomplete, contains material errors, or is not up-to-date. Apparent mistakes or errors in the offer are not binding for Shangrila-fashion. Regarding the accuracy and completeness of the offered information, Shangrila-fashion is only bound by an obligation of means. Shangrila-fashion can in no case be held liable in the event of manifest material errors, typographical errors, or printing mistakes.

If the Customer has specific questions regarding, for example, sizes, colors, availability, delivery time, or delivery method, we request the Customer to contact our customer service in advance.

The offer is always valid while stocks last and may be modified or withdrawn at any time by Shangrila-fashion. Shangrila-fashion cannot be held liable for the unavailability of a product. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

Article 4: Online Purchases

How to place an order?

  • Select your favorite items and add them to your shopping cart.

  • To complete the order, click on ‘Shopping Cart’ in the top right corner and follow the steps in the ordering and payment process:

    • Enter your personal details or log in if you are already registered.
    • Choose the delivery method: home delivery, delivery to family or friends, delivery at your workplace, etc.
    • Select your preferred payment method.
      The Customer can choose from the following payment methods: credit card, debit card, PayPal, or iDEAL.
    • Review your details one last time and finalize the order.
    • After completion, the order will be confirmed by email and carefully processed.

Shangrila-fashion is entitled to refuse an order due to a serious breach by the Customer in relation to previous orders involving the Customer.

Article 5: Delivery and Execution of the Agreement

The delivery of the ordered item takes place in Belgium or Europe at the address provided by the Customer or through collection at one of our stores of choice.

Shangrila-fashion aims to deliver the ordered item within 7 working days. However, this delivery period is only indicative. A strict delivery deadline cannot be guaranteed. The maximum delivery period is 30 days.

Items ordered through this online store are delivered in Belgium and Europe. Deliveries are handled by DPD.

Unless otherwise agreed or explicitly stated otherwise, goods will be delivered to the Customer’s residence within 30 days of order confirmation.

Delivery Conditions:

  • Goods are only produced and/or shipped after payment has been received in our account.
  • Deliveries are limited to Belgium and Europe.
  • Deliveries take place on working days.
  • Shipments are delivered by DPD. Shipping costs are indicated with the item.

Any visible damage and/or quality defect of an item, or any other delivery issue, must be reported immediately by the Customer to Shangrila-fashion.

The risk of loss or damage transfers to the Customer once they (or a third party designated by them, who is not the carrier) have physically received the goods. However, if the carrier was commissioned by the Customer and this choice was not offered by Shangrila-fashion, the risk transfers to the Customer upon delivery to the carrier.

Article 6: Retention of Ownership

The delivered items remain the exclusive property of Shangrila-fashion until full payment has been made by the Customer.
The Customer agrees to inform third parties of Shangrila-fashion’s retention of ownership if necessary, for example, anyone attempting to seize the unpaid items.

Article 7: Right of Withdrawal

The provisions of this article apply only to Customers who purchase items online from Shangrila-fashion in their capacity as consumers.

The Customer has the right to withdraw from the agreement within 14 calendar days without providing any reason.

The withdrawal period expires 14 calendar days from the day the Customer or a third party designated by the Customer, who is not the carrier, physically receives the goods.
To exercise the right of withdrawal, the Customer must inform Shangrila-fashion (info@ilanka.be, +32(0)472 28 67 67, Molseweg 125 te 2440 Geel)) through an unambiguous statement (e.g., by mail, fax, or email) of their decision to withdraw from the agreement. The Customer may use the attached model withdrawal form, but this is not obligatory.

To meet the withdrawal deadline, the Customer must send their communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Shangrila-fashion (Molseweg 125 te 2440 Geel)) without undue delay, and in any event, no later than 14 calendar days from the day they communicated their decision to withdraw from the agreement. The deadline is met if the Customer returns the goods before the 14-day period has expired.

If the returned product has suffered any depreciation in value due to handling beyond what is necessary to establish its nature, characteristics, and functioning, Shangrila-fashion reserves the right to hold the Customer liable and claim compensation for the depreciation.

Only items that are in their original packaging, along with all accessories, instructions, and the invoice or proof of purchase, can be returned.

If the Customer withdraws from the agreement, Shangrila-fashion will reimburse all payments received from the Customer, no later than 14 calendar days from the moment Shangrila-fashion was informed of the decision to withdraw. For sales agreements, Shangrila-fashion may withhold the refund until all goods have been returned or until the Customer has provided proof of return, whichever occurs first.

Any additional costs resulting from the Customer’s choice of a different delivery method than the cheapest standard delivery offered by Shangrila-fashion will not be reimbursed.

Shangrila-fashion will refund the Customer using the same payment method used for the original transaction, unless the Customer has expressly agreed otherwise. In any case, the Customer will not incur any fees for the reimbursement.

The Customer cannot exercise the right of withdrawal for:

  • The delivery of goods or services whose price depends on fluctuations in the financial market beyond Shangrila-fashion’s control and that may occur within the withdrawal period;
  • The delivery of goods made to the Customer’s specifications or clearly intended for a specific person;
  • The delivery of perishable goods or those with a limited shelf life;
  • The delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery;
  • The delivery of goods that, due to their nature, become inseparably mixed with other products after delivery;
  • Agreements where the Customer has specifically requested Shangrila-fashion to visit their location to perform urgent repairs or maintenance.

Article 8: Warranty

Under the law of September 21, 2004, concerning consumer protection in the sale of consumer goods, consumers have legal rights. This statutory warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must provide proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer must contact the Shangrila-fashion customer service and return the item according to the previously described guidelines.

Upon discovering a defect, the Customer must inform Shangrila-fashion as soon as possible. In any case, any defect must be reported within two months of its discovery. After this period, all rights to repair or replacement expire.

The commercial and/or legal warranty never applies to defects resulting from accidents, neglect, falls, improper use of the item contrary to its intended purpose, failure to follow instructions or manuals, modifications or alterations to the item, rough handling, poor maintenance, or any other abnormal or incorrect use.

Defects that appear after a period of six months following the date of purchase or, if applicable, delivery, are presumed not to be hidden defects unless proven otherwise by the Customer.

Article 9: Customer Service

The customer service of Shangrila-fashion can be reached at the phone number +32(0)472 28 67 67, via email at info@ilanka.be, or by mail at the following address: Molseweg 125 te 2440 Geel). Any complaints can be directed to these contact points.

Article 10: Penalties for Non-Payment

Without prejudice to the exercise of other rights available to Shangrila-fashion, in case of non-payment or late payment, the Customer shall automatically and without notice owe an interest of 10 percent per year on the outstanding amount from the date of default. Additionally, the Customer shall automatically and without notice be liable for a fixed compensation of 10 percent of the outstanding amount, with a minimum of €25 per invoice.

Notwithstanding the foregoing, Shangrila-fashion reserves the right to reclaim any unpaid (or partially paid) items.

Article 11: Privacy

The data controller, Shangrila-fashion, respects the Belgian law of December 8, 1992, concerning the protection of privacy in the processing of personal data.

The personal data provided by you will only be used for order fulfillment and processing, managing our customer database, and sending direct marketing communications. This means that the customer database is used to keep our customers informed about promotions and new products, as well as to send personalized offers.

You have a legal right to access and correct your personal data. Upon proof of identity (copy of identity card), you can obtain a free written statement of your personal data via a written, dated, and signed request addressed to Shangrila-fashion (Molseweg 125 te 2440 Geel). If necessary, you can also request the correction of any incorrect, incomplete, or irrelevant data.

For the use of data for direct marketing: You may opt out of the use of your data for direct marketing at no cost. To do so, you can always contact Shangrila-fashion at Molseweg 125 te 2440 Geel.

We treat your data as confidential information and will not disclose, rent, or sell it to third parties. The Customer is responsible for keeping their login details and password confidential. Your password is stored in encrypted form, and Shangrila-fashion does not have access to it.

Shangrila-fashion keeps anonymous online visitor statistics to analyze which pages of the website are visited and to what extent.

If you have any questions about this privacy statement, you can contact us via email at info@ilanka.be or by phone at +32(0)472 28 67 67.

Article 12: Use of Cookies

During a visit to the website, "cookies" may be placed on the hard drive of your computer. A cookie is a text file placed by a website's server in the browser of your computer or mobile device when you visit a website. Cookies cannot be used to identify individuals; they can only identify a machine.

What are cookies?

A cookie is a small text and numerical file that is placed in your browser or on your hard drive by a web page server. This allows us to remember your preferences when using our website. Unless you have adjusted your browser settings to refuse cookies, our system will place cookies as soon as you visit our website.

There are two types of cookies:

  • Technical or functional cookies: These remember your language preference or the fields you filled in on a form, so you do not have to re-enter them during your next visit.
  • Tracking cookies (1st party or 3rd party cookies): These collect information about web users to help resolve technical issues or improve our reservation system without requiring you to inform us. Note that we only obtain this information in a general manner—your browsing behavior is not analyzed on a personal level.

Your Consent

By using our website, you accept the use of cookies. To make full use of our website, you need to accept these cookies. This can be done through your browser settings.

You can block cookies by activating the setting in your browser that allows you to refuse cookies. However, if you use your browser settings to block cookies, you may not have access to certain parts of our website. If you wish to withdraw your consent, you must delete the cookies from your browser settings.

You can configure your internet browser to not accept cookies, to receive a warning when a cookie is installed, or to delete cookies from your hard drive afterward. You can do this through your browser settings (via the help function). Please note that some graphical elements may not appear correctly, or certain applications may not function properly.

By using our website, you agree to our use of cookies.

Article 13: Validity and Non-Waiver

If any provision of these Terms and Conditions is declared invalid, illegal, or void, this will not affect the validity, legality, or enforceability of the other provisions in any way.

The failure of Shangrila-fashion to enforce any of the rights listed in these Terms and Conditions at any time, or to exercise any right thereof, shall never be considered a waiver of such a provision and shall never affect the validity of these rights.

Article 14: Modification of Terms

These Terms and Conditions are supplemented by other conditions explicitly referred to, as well as the general sales conditions of Shangrila-fashion. In case of any contradiction, these Terms and Conditions shall prevail.

Article 15: Evidence

The Customer agrees that electronic communications and backups may serve as evidence.

Article 16: Applicable Law – Disputes

Belgian law applies, excluding the provisions of private international law concerning applicable law.

In the event of legal disputes, the courts of the Consumer’s place of residence have jurisdiction. The Consumer may also refer to the ODR platform (http://ec.europa.eu/consumers/odr/).

Annex: Withdrawal Form

Dear Customer, please complete and return this form only if you wish to withdraw from the agreement.

To:
Shangrila-fashion
Molseweg 125 te 2440 Geel

I/We () hereby notify you that I/we () withdraw from our agreement concerning the sale of the following goods/provision of the following service (*):

Ordered on () / Received on ():

Name(s) of consumer(s):
Address of consumer(s):

Signature of consumer(s):
Date:

(*) Strike out what does not apply.