Shipping policy
Ordering
After you have found an item to your liking and selected a color and size, you can place the desired item in your shopping cart. You can then continue shopping or proceed directly to your shopping cart.
Need help choosing the right size? Contact us, and we will be happy to assist you! info@ilanka.be
In the Shopping CartHere you will find an overview of all the items you have placed in your shopping cart. Does everything look correct? Click on "Checkout" to proceed with your order. You will be asked to log into your account or, if you do not have one yet, to register.
Note! The items in your shopping cart are not reserved for you.
In the following steps, you will see the total amount and any additional shipping costs.
Shipping Costs: Shipping with DPD
| Country | Shipping costs |
|---|---|
| Belgium | €10 |
| Netherlands, Luxembourg, Germany | €15 |
| France | €19 |
| Austria | €23 |
| Lithuania, Estonia, Latvia, Ireland | €30 |
| Greece | €39 |
| Other EU countries | €30 |
How to proceed after placing an order?Shortly after placing your order, you will receive a confirmation email from us. Can’t find it in your inbox? Make sure to check your spam folder.
Payment and Shipping
On our webshop, you can pay 100% securely using the following methods:
-
Credit card: Visa/MasterCard/American Express
-
IDEAL: Bancontact/Mister Cash
-
PayPal
Receive and send your package wherever and whenever you want
All our packages are shipped with DPD. You can have your packages delivered to your home or to one of the many DPD Pickup parcel shops. This allows you to pick up or return the package whenever and wherever it suits you best.
When we dispatch the package and register it with DPD, you will receive a track & trace code via email, allowing you to track your package’s status. DPD will then inform you by SMS/email about the delivery day. If that day is inconvenient, no problem—you can change your delivery (e.g., to a nearby Pickup parcel shop or a neighbor) or postpone it. On the delivery day itself, you will receive an email or SMS with a one-hour time slot in which your package will arrive. If you have chosen a Pickup parcel shop, you will receive an email/SMS when your package has arrived at the pickup point.
Are you not at home when the DPD driver arrives? Your package will be taken to a Pickup parcel shop, and you will receive a notification on when you can collect it.
The delivery time for an order is a maximum of 14 business days. Due to high demand or busy periods, some items may have a longer delivery time. It may also happen that an item you ordered is out of stock. In such cases, you will be informed as soon as possible via email. If your package has not been delivered within 14 days, we recommend contacting us so we can check what went wrong.